Check the rule
Confirm the rule is published, rather than draft or paused. Check its threshold and any customer-tag exclusions.
Support & contact
Let’s make your
cart rules work for you.
Get help with installation, rule configuration, storefront blocks, checkout validation, or privacy requests.
Talk to the team
KartVantage support
Support provided by Ewebster Infotech.
admin@kartvantage.com ↗Use the same address for product questions, privacy requests, and data-deletion support.
Help us understand the issue.
- Your store’s .myshopify.com domain
- The page, rule, or storefront block affected
- What happened and what you expected
- Steps to reproduce the issue
- A screenshot and approximate time, if available
- Any KartVantage support identifier shown in the app
Do not send passwords, access tokens, customer payment details, or unnecessary customer data.
Before you write
A few helpful checks.
Check synchronization
Open Health & Activity and note any synchronization warning or support identifier.
Check your theme
Confirm the block is enabled in the active theme. Test the same cart in a private browser window.
Start a conversation
Tell us about your store.
Ask a product question, check your theme compatibility, or get help with a cart rule. Include your store domain and the details that will help us understand your request.
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